CANDLE QUESTIONS

 

"Are your candles all handpoured?"

YES! Our candles are all handpoured in our small LA studio in batches of up to 4 candles at a time. We believe in maximizing quality, and there is less room for error when small batches of candles are handpoured at a time. 

 

"Do you use toxic ingredients in your candles?"

NO and NO! Our candles are made from 100% vegan satin soy wax, the fragrances we use are phthalate free, and our wooden wicks are FSC certified.We believe in only using pure, natural ingredients in our candles to promote the highest quality of self care.

 

"How long will my candle burn for?"

Our candles burn from 40 hours to 50 hours, depending on the care the candle receives. Yes, caring for your candle is important and will ensure longevity as well as getting the most out of your candle. Every order will come with a CANDLE CARE card, please take just a couple minutes to read it!

   

"My candle top looks wrinkly after it has burned!"

This is completely normal for 100% soy wax. Because we don't add any harsh additives to our candles like many manufacturers do, when our candles cool off they will show a uneven top. This has NO effect on the candle throw, and will actually prove that we only use 100% natural ingredients in our candles.

  

"What is the maximum time my candle can burn for?"

Maximum burn time for one burn is four hours. Please make sure to extinguish your candle before four hours for safety concerns! More info located on the label on the bottom of your candle!

 

 

 

OTHER QUESTIONS 

  

"Where do you ship?"

We are offering FREE shipping for the month of May for domestic shipping in the US. International shipping is available, however will be for a shipping fee.

 

"What payment methods do you accept?"

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Google Pay, Apple Pay, Paypal, and Shop Pay.

 

"Are you eco-friendly?"

We do our very best here to use sustainable products, and have adopted to use reusable linen bags as our candle packaging instead of boxes or paper. Also, our candle vessels are reusable! Ideas are available on our Instagram! @eclatantcandleco

  

"Is it possible to cancel or modify my order?"

Once an order is placed, it unfortunately cannot be canceled or modified.  However, feel free to email us at info@eclatantco.com and we will do our best to assist you.

 

"Do you wholesale your products?" 

Definitely! We would love to work with you. If you are interested in carrying our candles in your store or boutique, please contact jenn@eclatantco.com

 

"Are you providing bulk orders/event orders?"

YES! We would love to work with you on your special day or event. Contact jenn@eclatantco.com to work out pricing and details. We have worked on candles for weddings, birthdays, etc and have different types of personalizations and candle vessels to provide.